- MA & PhD degree writers
- Outstanding customer service
- Wide services' range under the same roof
- Several payment methods accepted
- Quality & satisfaction guarantee
- Special discounts & bonuses
Do you really need to feature a photo of people who look like lab workers at a website called Essay Lab? That’s unnecessary. The overall design of this website isn’t that great. We thought it was too plain, but it wasn’t too bad, since it featured most of the information we needed before placing an order. The guarantees are listed above the fold, and you can easily calculate the price for a paper. Unfortunately, this is not the right website to use for urgent orders.
- Range of Writing Services Offered
- Pricing, Discounts & Payment Policy
- Quality Evaluation
- Customer Support
- Customer Reviews
Criteria #1: Range of Writing Services Offered (Mark - 16/20)
There are few types of papers students can order at EssayLab.org: essay paper, lab report, book report, dissertation, PowerPoint presentation, research proposal, research paper, thesis proposal, thesis paper, term paper, and admission essay. These are the products featured at the main page, but there are few others available in the order form.
In addition, the company offers editing services, as well as business writing assistance.
Criteria #2: Pricing, Discounts & Payment Policy (Mark - 15/20)
This is where things get shady. The prices for academic writing services are relatively affordable. There are 7 quality levels to choose from: high school, college freshman, sophomore, junior, senior, Master’s, and PhD. There is no point in separating college level in 4 different categories. The most probable reason for that is to increase the price for each level, so the company gets much higher quotes for MA and PhD level. The quotes range from $16.50 to $44.20. As for an essaylab.org promo code, there is none.
The prices are okay, but the deadline options are a huge problem. First of all, the longest deadline is 15 days+, which means that you can hope to get your paper within 15 days, but the company has full right to deliver it later, because that + makes the deadline indefinite. The shortest deadline is 3-23 hours. Thus, it would be best not to use EssayLab if you need an essay overnight.
Criteria #3: Quality Evaluation (Mark - 15/20)
We decided to choose the longest deadline, just because we wanted to see what that + meant. We got the complete essay 16 days after the order placement. If your paper isn’t urgent, you might be fine with that. However, a student who needs the document by a specific deadline wants to get it right on time. Plus, the writers should always deliver the content a bit sooner, since the customer might want to get it revised.
Our paper was from the area of geography. The quality was not bad, but there were not many unique arguments in the content.
Criteria #4: Customer Support (Mark - 12/20)
The live chat feature is pretty cool, but we had to wait for 5 minutes on average to get an answer. When we did get some answers, it seemed like we were talking to a robot. We tried getting updates on the progress 14 days after we placed the order, and the agent said it would be ready the next day. It wasn’t so we contacted the support again. She asked us to wait one more day.
There is no direct contact with the writer, so this service should definitely work more on the support system.
Criteria #5: Customers Reviews (Mark - 12/20)
“This service is almost a scam. I contacted the support because I really needed that paper in 8 hours and the representative convinced me it would be ready on time. She said: don’t worry, we have a writer and he’s ready to work on your paper. You guessed it: it took longer than 8 hours. I had to ask my professor for a deadline extension and he wasn’t happy about it. When I finally got the paper, I noticed some minor issues. It was fine, but the late delivery made me really angry.”
“Basic paper. Order Senior level and you get high-school quality.”
“Too expensive for me. I want discount price and better essay.”
“What’s the deal with this service? The prices are reasonable, I would even say they’re expensive. So I thought it’s a high-quality service. I’m still waiting for my research paper. It’s 2 days and there’s no sign.”
- Free plagiarism report.
Conlcusion: The company delivers average quality, which is not good enough for the high price.
Written by: Legitimate Writing Services
Date published: 04/21/2016
7.0 / 10 stars